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At Rwebi's Company Limited, we are committed to providing reliable, secure, and affordable web hosting services. To ensure the best experience for our clients, we have established the following hosting policy. This policy outlines the terms and conditions that govern the use of our web hosting services.
• Uptime Guarantee: We guarantee a 99.9% uptime, ensuring that your website remains available and operational at all times, except for scheduled maintenance or unforeseen technical issues.
• Maintenance: Scheduled maintenance will be communicated in advance to minimize disruptions. Any unexpected downtime will be resolved promptly to restore service.
• Support Hours: Our support team is available 24/7 to assist you with any hosting-related inquiries or issues.
• Prohibited Content: You are prohibited from using our hosting services to store or distribute content that is illegal, abusive, defamatory, threatening, infringing on intellectual property rights, or otherwise harmful.
• Compliance with Laws: You must comply with all applicable local, national, and international laws and regulations when using our services.
• Resource Usage: We monitor server resources to ensure that no website exceeds its allotted bandwidth, storage, or server resources. Abusive usage that affects the performance of the server or other customers will be addressed promptly.
• Data Security: We implement advanced security measures, including SSL certificates, Anti-DDoS protection, and firewalls to protect your website from unauthorized access, attacks, and other vulnerabilities.
• Backups: We provide daily backups of your website, which can be restored upon request. However, we strongly recommend that clients also maintain their own backups for extra protection.
• Privacy: All personal data and sensitive information will be handled in accordance with our Privacy Policy, ensuring confidentiality and compliance with relevant data protection laws.
• Pricing: All hosting plans are offered at competitive rates with no hidden fees. Clients are billed annually or monthly, depending on the chosen plan.
• Renewal Fees: We uphold a no-renewal hike policy. The price you pay when you first sign up will remain the same at renewal, offering transparency in pricing.
• Payment Methods: We accept a wide range of payment methods, including mobile payments, bank transfers, and credit cards. Payments must be made on time to avoid any interruption in service.
• Account Termination: We reserve the right to suspend or terminate your account if you violate the terms of this policy. In case of termination, we will provide prior notice where possible, but immediate action may be taken in the event of serious violations.
• Cancellation Policy: You may cancel your hosting account at any time by contacting our support team. Refunds are provided based on the terms of your plan. Please note that cancellation requests made after the renewal date may not be eligible for refunds.
• Service Interruptions: While we strive to ensure continuous availability, Rwebi's Company Limited is not liable for any loss of revenue, data, or other damages caused by service interruptions or downtime.
• Indemnification: By using our services, you agree to indemnify and hold harmless Rwebi's Company Limited from any claims, losses, or damages arising from your use of our hosting services or violation of this policy.
• Content Management: As the customer, you are responsible for the content hosted on your website, including ensuring that it complies with our acceptable use policy and any applicable laws.
• Updates and Maintenance: You are also responsible for keeping your website and applications up to date to ensure optimal performance and security.
• Technical Support: While we provide 24/7 support for hosting-related issues, clients are responsible for managing their own websites, including technical updates, installations, and configurations unless otherwise specified in a service agreement.
• Policy Changes: We reserve the right to modify this hosting policy at any time. Any changes will be communicated to clients, and updated policies will be made available on our website.
• Client Notification: We will notify clients of any significant changes to the policy, but it is the responsibility of the client to review and stay updated on any modifications.
For any questions or concerns about our hosting policy, or if you need support, feel free to contact us at: • Email: support@rwebis.com • Phone: +255 766 792721 • Website: www.rwebis.com